The Human Side of AI: The Impact of AI on the Service Industry

Exploring the evolution of Service AI and the simulation of human emotion

Dr Roberta Bernardi, University of Bristol

The 2021 BRLSI Business and Economics series continues next week with a lecture on ‘The Human Side of AI: The Impact of AI on the Service Industry’ by Dr Roberta Bernardi, University of Bristol. Artificial Intelligence already forms an integral part of our lives and it will be fascinating to learn how the direction of AI will affect business in general and the service industry specifically in the future.

‘Recent advancements in Natural Language Processing and Visual Recognition are driving the development of Service AI, such as Service Robots and Chatbots employed in the delivery of customer-facing services. This lecture takes a critical look at the evolution of Service AI, how the ability of intelligent machines to simulate human emotions and empathetic interactions with humans can transform the service industry.’

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BRLSI Members & Students Admission

Event Info

Date 09.02.2021
Start Time 7:30pm
End Time 9:00pm

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